> We don't need no regulations - T-Mobile deceived customers with “false ring tones” on failed phone calls

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anon user #2.1
#1 2018-04-17 05:20:38

We don't need no regulations - T-Mobile deceived customers with “false ring tones” on failed phone calls

-Mobile USA has agreed to pay a $40 million fine after admitting that it failed to complete phone calls in rural areas and used "false ring tones" that created the appearance that the calls were going through and no one was picking up.

"To settle this matter, T-Mobile admits that it violated the Commission's prohibition against the insertion of false ring tones and that it did not correct problems with delivery of calls to certain rural areas," states an order issued by the Federal Communications Commission today.

T-Mobile will pay the $40 million fine into the US Treasury. FCC Commissioner Mignon Clyburn criticized the commission for not getting refunds for customers.

T-Mobile admitted that it used the fake ring tones on "hundreds of millions of calls" each year, the FCC said. It's not clear how many of these calls weren't completed at all, because T-Mobile used the fake ring tones on many types of calls that took longer than usual to complete.

The FCC order explains why fake ring tones are a violation of a commission rule that has been in effect since January 2014:

    False ring tones cause callers to believe that the phone is ringing at the called party's premises when it is not. A caller may then hang up, thinking no one is available to receive the call. False ring tones also create a misleading impression that a caller's service provider is not responsible if the call fails. False ring tones are a problem on calls to rural areas and are a symptom of the problems of impaired quality and completion of calls to rural areas.

T-Mobile was already using fake ring tones for several years before that rule took effect. The company continued inserting fake ring tones into calls despite the new rule.
No refunds for affected customers

"There is absolutely nothing in this consent decree to compensate consumers," Clyburn said in a statement about the T-Mobile penalty. "Prior consent decrees have included direct-to-consumer benefits, such as refunds or discounts, or notifications to customers who have been impacted. Despite demonstrating a clear and tangible consumer harm, in this consent decree, consumers are treated as a mere afterthought."

The $40 million penalty is too small "to address massively deceptive and harmful violations of the Commission's rules likely impacting billions—yes, billions—of telephone calls to rural areas over the past several years," Clyburn said.

The fine is also "dwarfed by larger, unpaid fines recently proposed against individual robocallers," and the compliance plan that T-Mobile must follow "does not contain any concessions that would explain such a massive discount," she wrote.

Clyburn, one of two Democrats on the Republican-majority commission, also criticized Chairman Ajit Pai for not letting the full commission vote on the T-Mobile order. The order was issued by the commission's Enforcement Bureau without a vote of the full commission even though "the Chairman's office was directly engaged in negotiating this item," she wrote.

https://arstechnica.com/information-tec … one-calls/

How about PRISON TIME for those responsible?  i.e. the executives who autorized this?

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anon user #2.1
#2 2018-04-17 05:22:12

Re: We don't need no regulations - T-Mobile deceived customers with “false ring tones” on failed phone calls

T-mobile should also be required to refund one full year of payments for each customer affected.  If it bankrupts them, great.  Fuq 'em.

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Tall Bass Turd
#3 2018-04-17 10:19:01

Re: We don't need no regulations - T-Mobile deceived customers with “false ring tones” on failed phone calls

Winning! Kek kek kek kekk
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WithoutFroth
#4 2018-04-17 10:57:06

Re: We don't need no regulations - T-Mobile deceived customers with “false ring tones” on failed phone calls

anon user #2.1 wrote:

T-mobile should also be required to refund one full year of payments for each customer affected.  If it bankrupts them, great.  Fuq 'em.

Yeah! Let's starve them to death and then publicly draw and quarter them.

Enough with your "justice porn" comrade.

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anon user #2.1
#5 2018-04-17 12:06:36

Re: We don't need no regulations - T-Mobile deceived customers with “false ring tones” on failed phone calls

WithoutFroth wrote:

Yeah! Let's starve them to death and then publicly draw and quarter them.

Enough with your "justice porn" comrade.

It's a pretty blatant violation of the law.  Consider all the problems this created for people.  People were calling and thinking they were getting through but actually weren't.  On the other end there would be no record of the call whatsoever.

Also allow me to point out that since it is primarily rural areas which were hit by this then that means most victims are Trump supporters.

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WithoutFroth
#6 2018-04-17 12:19:47

Re: We don't need no regulations - T-Mobile deceived customers with “false ring tones” on failed phone calls

anon user #2.1 wrote:

It's a pretty blatant violation of the law.  Consider all the problems this created for people.  People were calling and thinking they were getting through but actually weren't.  On the other end there would be no record of the call whatsoever.

Also allow me to point out that since it is primarily rural areas which were hit by this then that means most victims are Trump supporters.

It's a violation of the law and the courts will decide their punishment.  Ease up on the justice porn, judge dredd.

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anon user #2.1
#7 2018-04-17 12:25:25

Re: We don't need no regulations - T-Mobile deceived customers with “false ring tones” on failed phone calls

WithoutFroth wrote:

It's a violation of the law and the courts will decide their punishment.  Ease up on the justice porn, judge dredd.

Instead an industry shill decided the punishment.  Less than 50 cents per4 violation and ZERO money going to the victims.  Read the article.

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Tom Leykis
#8 2018-04-17 13:05:53

Re: We don't need no regulations - T-Mobile deceived customers with “false ring tones” on failed phone calls

WithoutFroth wrote:

Yeah! Let's starve them to death and then publicly draw and quarter them.

Enough with your "justice porn" comrade.

He's good at that.  Justice will be served when people read this and say, "no thanks" to T-Mobile service.

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anon user #2.1
#9 2018-04-17 13:10:40

Re: We don't need no regulations - T-Mobile deceived customers with “false ring tones” on failed phone calls

Tom Leykis wrote:

He's good at that.  Justice will be served when people read this and say, "no thanks" to T-Mobile service.

Unfortunately it affects the called party who may not have t-mobile.  Say you applied for a job and they were calling you back to set up an appointment for the interview.  Well they keep calling you and the phone only rings and doesn't go to voicemail.  So after three tries they simply give up thinking you are either hard to reach or no longer interested in the job.

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Avid Paddler
#10 2018-04-17 13:14:51

Re: We don't need no regulations - T-Mobile deceived customers with “false ring tones” on failed phone calls

I like my T-MOBILE service. Although 4G LTE hardly delivers on the promised speeds. This is a much bigger "crime". They are also starting to roll out 5G which will also miss the speed requirements set by the international standards committee.

The first-release Long Term Evolution (LTE) standard (a 4G candidate system) has been commercially deployed in Oslo, Norway, and Stockholm, Sweden since from 2009. It has, however, been debated whether first-release versions should be considered 4G, as discussed in the technical understanding section below.

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farter
#11 2018-04-17 14:05:00

Re: We don't need no regulations - T-Mobile deceived customers with “false ring tones” on failed phone calls

WE DON"T NEED NO GODDAMN REGULATIONS, T-MOBILE SHOULD BE ALLOWED TO FUQ THOSE STUPID RURAL PEOPLE WHO ALL VOTE FOR TRUMP....OH WAIT THIS IS A TRAVESTY OF HUMANITY AND THEY SHOULD BE SEVERELY PUNISHED!!
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Senator Bergdahl
#12 2018-04-17 14:40:39

Re: We don't need no regulations - T-Mobile deceived customers with “false ring tones” on failed phone calls

anon user #2.1 wrote:

How about PRISON TIME for those responsible?  i.e. the executives who autorized this?

Don't be like Trump and demand prison time every time you get angry.

I voted for Hillary, but I think you are a shrill asshole.

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anon user #2.1
#13 2018-04-17 14:57:37

Re: We don't need no regulations - T-Mobile deceived customers with “false ring tones” on failed phone calls

Senator Bergdahl wrote:

Don't be like Trump and demand prison time every time you get angry.

I voted for Hillary, but I think you are a shrill asshole.

They willfully committed fraud.  Prison time is approrpiate for fraud.  Especially at these dollar levels.  Here if you steal over something like $300 it is considered a felony.

Why shouldn't the executives face prison time?  What makes them so special?

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Senator Bergdahl
#14 2018-04-17 15:16:57

Re: We don't need no regulations - T-Mobile deceived customers with “false ring tones” on failed phone calls

anon user #2.1 wrote:

They willfully committed fraud.  Prison time is approrpiate for fraud.  Especially at these dollar levels.  Here if you steal over something like $300 it is considered a felony.

Why shouldn't the executives face prison time?  What makes them so special?

There is a legal system that determines such things.  I agree, white executives have a much MUCH better chance of avoiding serious punishment for malfeasance...but this constant screeching of yours does little but annoy.  I know that is part of your plan, but people like you are really part of the reason Trump won.

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WithoutFroth
#15 2018-04-17 16:43:58

Re: We don't need no regulations - T-Mobile deceived customers with “false ring tones” on failed phone calls

anon user #2.1 wrote:

They willfully committed fraud.  Prison time is approrpiate for fraud.  Especially at these dollar levels.  Here if you steal over something like $300 it is considered a felony.

Why shouldn't the executives face prison time?  What makes them so special?

Are you pissing and moaning about T-Mobile or are you pissing and moaning about the US justice system?  I'll agree both of them have some problems that need to be fixed.  But you don't offer any of that... you just screech to hear yourself screech.

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anon user #2.1
#16 2018-04-17 16:58:38

Re: We don't need no regulations - T-Mobile deceived customers with “false ring tones” on failed phone calls

WithoutFroth wrote:

Are you pissing and moaning about T-Mobile or are you pissing and moaning about the US justice system?  I'll agree both of them have some problems that need to be fixed.  But you don't offer any of that... you just screech to hear yourself screech.

Well the problem in this case are the shills Trump has been appointing.  Under the Obama administration they were going after scumbags like this.

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WithoutFroth
#17 2018-04-17 16:59:35

Re: We don't need no regulations - T-Mobile deceived customers with “false ring tones” on failed phone calls

anon user #2.1 wrote:

Well the problem in this case are the shills Trump has been appointing.  Under the Obama administration they were going after scumbags like this.

Yeah, remember when Eric Holder threw all those banksters in jail?
Fraud was virtually non-existent in the Obama administration.

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Phillip_McCavity
#18 2018-04-17 18:03:17

Re: We don't need no regulations - T-Mobile deceived customers with “false ring tones” on failed phone calls

I don't really understand what the problem is. When I hear a ringtone I don't think that the other device is ringing.

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Tom Leykis
#19 2018-04-17 18:24:35

Re: We don't need no regulations - T-Mobile deceived customers with “false ring tones” on failed phone calls

anon user #2.1 wrote:

Well the problem in this case are the shills Trump has been appointing.  Under the Obama administration they were going after scumbags like this.

It was going on during the Obama administration, and nothing happened.  It took the Trump administration to bring them to justice.

Sorry AU. 

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anon user #2.1
#20 2018-04-17 18:48:29

Re: We don't need no regulations - T-Mobile deceived customers with “false ring tones” on failed phone calls

Phillip_McCavity wrote:

I don't really understand what the problem is. When I hear a ringtone I don't think that the other device is ringing.

In this case the call wasn't even going through to the other end and T-mobile knew it.  Instead of tellign you they made it ring so that you would not blame them and their coverage.  Ringing is supposed to happen when the call is successfully through the network, it does not necessarily imply the other party's phone is actually ringing though.  I think some of the comments to the article elaboprated more on technical details.

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anon user #2.1
#21 2018-04-17 18:52:42

Re: We don't need no regulations - T-Mobile deceived customers with “false ring tones” on failed phone calls

nbarnard Smack-Fu Master, in training
reply
Apr 16, 2018 7:23 PM
Popular
As someone who worked in the VoIP industry, this doesn't quite surprise me.

Rural connections are a conundrum. Rural carriers charge a significant amount of money to terminate a call into their network, both on a per minute basis and I'd expect they also make purchasing a TDM interconnection expensive. (A given TDM can only accept so many simultaneous calls.) So a carrier tries to minimize the number of TDMs and minutes into those networks.

IMHO, the FCC should require that all carriers accept phone calls from other certified carriers over the internet, to bypass all these capacity issues that cause stupid problems like this.

Chuckstar Ars Legatus Legionis et Subscriptor
reply
Apr 16, 2018 7:37 PM
nbarnard wrote:
Matthew J. wrote:
So, when you hear "ringing" on your end, it's supposed to actually correlate to the ringing of the phone on the other end? I never knew that -- I always assumed it was fake. Is that true for landlines too? What about people whose ringtones are songs, you don't actually hear those?


Yup, "'ringing' on your end" is called ringback, and it does correlate with the ringing of the phone at the other end.

I'm sure at one point it was generated by the far end and transmitted as audio over the network, but now the far end sends a signal that its ringing and your end will play the ringing sound. (and maybe even your phone will play it, depending on the exact configuration details.)

As for ringtones that are songs, what happens is the far end signals to your end that the call is connected before the called party picks up, and the far end sends the song.

Ringback is still generated at the other end and transmitted as audio — for cellular and POTS, that is. When you make a call from the U.S. to Europe, for example, you get the European-style ring-back “beep” rather than the U.S.-style ringback “ring”. And over cellular, those sounds will degrade when you’re in a bad coverage area, just like a phone call will degrade.

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anon user #2.1
#22 2018-04-17 18:55:22

Re: We don't need no regulations - T-Mobile deceived customers with “false ring tones” on failed phone calls

Ah in the VoIP world the ringback can be generated near end, when the far end sends a SIP 180 Ringing, which is signaling without audio, or can sometimes be generate by the far end, when it sends a SIP 183, which provides information for the far audio. The fun part is any of the switches along the way could convert a SIP180 into a SIP183 and provide the ringing from their point.

Given that the article mentions that these calls were handed off via SIP to an intermediate provider, I'm guessing part of the problem has to be with the intermediate provider sending a SIP180 just to say "yup, we got this call!".

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Avid Paddler
#23 2018-04-17 18:57:32

Re: We don't need no regulations - T-Mobile deceived customers with “false ring tones” on failed phone calls

I know some old people that actually believe they hear the ring on the other end. I had to have them call my cell to hear my ring tone to understand what they heard. These people also believe that when rain water evaporates from their yard it's being split into greenhouse gases.

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Senator Bergdahl
#24 2018-04-17 19:04:36

Re: We don't need no regulations - T-Mobile deceived customers with “false ring tones” on failed phone calls

anon user #2.1 wrote:

Well the problem in this case are the shills Trump has been appointing.  Under the Obama administration they were going after scumbags like this.

Dumb troll is dumb.

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Avid Paddler
#25 2018-04-17 19:07:48

Re: We don't need no regulations - T-Mobile deceived customers with “false ring tones” on failed phone calls

Senator Bergdahl wrote:

Dumb troll is dumb.

Orange Cheeto shytgibbon bagger should have you arrested, racist.
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